The leakage of customer data is one of the risks that may occur in the banking world. This of course will be detrimental to both customers and the bank. Customers will suffer losses because data that should be confidential is misused, while banks will also because their credibility will be questioned by the public.
There are several ways that can be taken to prevent the risk of leakage of bank customer data. However, these methods require active collaboration from both the bank and the customer. What are they? Please see the explanation below:
Phishing is a fraud mode with the aim of obtaining customer information by illegal means. Usually, phishing is done by telephone (voice phishing), fake websites, or sending e-mails to customers. Although this has often happened, there are still many bank customers who are victims of phishing.
To be able to prevent phishing, it requires active collaboration from the bank and customers. From the bank can provide education to customers, all transactions are only made through numbers and official websites. Meanwhile, customers can immediately report to the bank if they find a phishing case by attaching the number or website the perpetrator used when carrying out the fraud.
Minimizes the Risk of Spyware
Apart from phishing, customer data can also be stolen through spyware. Spyware is a program that infiltrates a computer system without being aware of the user. Usually, spyware gets into a computer via a virus from the internet or data transfer. This method can also retrieve bank customer data, especially if customers frequently use internet transactions.
Increase Transaction Convenience
The risk of customer data leakage can also sometimes arise due to gaps when making transactions. One of them, at the time of the transaction using an EDC (Electric Data Capture) machine. Transactions using this method are popular with customers because they are practical and don’t take a lot of time.
However, the EDC transaction turns out to have loopholes for a crime. Customer card data can be recorded by irresponsible parties and used for purposes that are detrimental to customers.
Improve the Bank Security System
The bank can improve its security system by ensuring that the security devices used to meet international standard qualifications, and regularly updated.
Banks can also start migrating to Cloud-managed networks technology for storing customer data. This cloud technology is much safer when compared to conventional storage because the risk of being lost or exposed to viruses is much lower. Storing customer data in the cloud is also more efficient because it does not require large costs.
Teldat through TeldatCloud managed sdn networks Services is able to protect customer data with the motto SAFE (Secure, Affordable, Flexible, and Excellence). Thus, bank customer data will be guaranteed security. You can visit www.teldat.com if you want to know more details about the Teldat Cloud Service.